Privacy Policy

Introduction

At Marco Pizza, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or interact with us in our restaurant.

Please read this privacy policy carefully. By using our services, you consent to the practices described in this policy.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Place an order online or through our mobile app
• Create an account on our website
• Sign up for our newsletter or loyalty program
• Contact us with inquiries or feedback
• Participate in promotions or surveys
• Visit our restaurant and provide information for orders or reservations

This information may include:

• Name, email address, and phone number
• Delivery address and billing information
• Payment details (processed securely through our payment providers)
• Order history and preferences
• Date of birth (for age verification or special offers)

Automatically Collected Information

When you visit our website or use our app, we may automatically collect certain information, including:

• IP address and device information
• Browser type and version
• Pages you visit and time spent on our site
• Referring website or search terms
• Location data (if you enable location services)

How We Use Your Information

We use the information we collect for various purposes, including:

• Order Fulfillment: To process and deliver your orders, send order confirmations, and provide customer support.
• Personalization: To tailor our services, recommendations, and promotions to your preferences.
• Communication: To send you important updates about your orders, our services, and promotional offers (with your consent where required).
• Improvement: To analyze how our services are used and make improvements to our website, app, and restaurant operations.
• Security: To protect against fraud and unauthorized transactions.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with third-party service providers who perform services on our behalf, such as:

• Payment processing
• Order delivery services
• Marketing and advertising partners (with appropriate consent)
• Website analytics and hosting
• Customer support services

These service providers are contractually obligated to protect your information and may only use it for the purposes we specify.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change and outline your choices.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure socket layer (SSL) technology to encrypt data transmissions
• Regular security assessments and monitoring
• Restricted access to personal information on a need-to-know basis
• Secure payment processing through PCI-compliant providers

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but we work diligently to protect your information.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website and app. These technologies help us:

• Remember your preferences and login information
• Understand how you interact with our services
• Provide relevant advertising and promotions
• Analyze website traffic and performance

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

For more detailed information about our use of cookies, please see our Cookie Policy.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: The right to request access to the personal information we hold about you.
• Correction: The right to request correction of inaccurate or incomplete information.
• Deletion: The right to request deletion of your personal information, subject to certain exceptions.
• Restriction: The right to request restriction of processing of your personal information.
• Portability: The right to receive your personal information in a structured, machine-readable format.
• Objection: The right to object to processing of your personal information in certain circumstances.
• Marketing Preferences: The right to opt-out of marketing communications at any time.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: privacy@marcospizza.life
• Phone: +1 (212) 941-7994
• Mail: Marco Pizza, 32 Spring St, New York, NY 10012

We will respond to your inquiry as soon as possible and within the timeframes required by applicable law.